Bill Text: NY S03243 | 2009-2010 | General Assembly | Introduced

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Bill Title: Establishes an enhanced statewide information and referral system call center; such call center shall be designated by a single easily recognizable three digit telephone number.

Spectrum: Partisan Bill (Republican 4-0)

Status: (Introduced - Dead) 2010-01-06 - REFERRED TO COMMERCE, ECONOMIC DEVELOPMENT AND SMALL BUSINESS [S03243 Detail]

Download: New_York-2009-S03243-Introduced.html

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                           S T A T E   O F   N E W   Y O R K
       ________________________________________________________________________
                                         3243
                              2009-2010 Regular Sessions
                                   I N  S E N A T E
                                    March 13, 2009
                                      ___________
       Introduced  by  Sens. FLANAGAN, ALESI, MAZIARZ, VOLKER -- read twice and
         ordered printed, and when printed to be committed to the Committee  on
         Commerce, Economic Development and Small Business
       AN  ACT to amend the economic development law, in relation to establish-
         ing an enhanced statewide business  information  and  referral  system
         call center
         THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
       BLY, DO ENACT AS FOLLOWS:
    1    Section 1. The economic development law is amended  by  adding  a  new
    2  section 242 to read as follows:
    3    S  242.  ENHANCED  STATEWIDE  BUSINESS INFORMATION AND REFERRAL SYSTEM
    4  CALL CENTER. 1. THE DEPARTMENT, IN CONSULTATION WITH THE URBAN  DEVELOP-
    5  MENT  CORPORATION,  THE  NEW YORK FOUNDATION FOR SCIENCE, TECHNOLOGY AND
    6  INNOVATION, THE DEPARTMENT OF STATE, AND THE OFFICE FOR TECHNOLOGY SHALL
    7  DESIGN AND IMPLEMENT AN  ENHANCED  STATEWIDE  BUSINESS  INFORMATION  AND
    8  REFERRAL  SYSTEM  CALL CENTER DESIGNATED BY A SINGLE EASILY RECOGNIZABLE
    9  THREE DIGIT TELEPHONE NUMBER, ESTABLISHED PURSUANT TO THIS SECTION.  THE
   10  DEPARTMENT AND OTHER STATE AGENCIES, AUTHORITIES OR NOT-FOR-PROFITS THAT
   11  PROVIDE  BUSINESS  DEVELOPMENT  SERVICES SHALL PUBLICIZE AND EDUCATE THE
   12  PUBLIC ON AN ONGOING BASIS CONCERNING THE STATE'S CALL CENTER SERVICES.
   13    2. THE ENHANCED STATEWIDE BUSINESS  INFORMATION  AND  REFERRAL  SYSTEM
   14  CALL  CENTER  SHALL  HAVE  FOR  THE PURPOSES OF PROVIDING ASSISTANCE AND
   15  REFERRALS TO THE APPROPRIATE ECONOMIC DEVELOPMENT SERVICE PROVIDERS  AND
   16  WHERE  APPROPRIATE  OTHER  AGENCIES  THAT  PROVIDE  EMPLOYEE DEVELOPMENT
   17  SERVICES OR REGULATE, PERMIT OR LICENSE BUSINESSES:
   18    (A) A COMPUTERIZED INFORMATION AND REFERRAL DATABASE AND A  STRUCTURED
   19  ROUTINE FOR UPDATING DATABASE INFORMATION;
   20    (B)  DAYTIME,  EVENING  AND  WEEKEND  CALLER  ACCESS TO AN INFORMATION
   21  SPECIALIST IN LIVE TIME;
        EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                             [ ] is old law to be omitted.
                                                                  LBD02448-01-9
       S. 3243                             2
    1    (C) ABILITY TO LAUNCH AND MAINTAIN AN  INTERACTIVE  INTERNET  APPLICA-
    2  TION,  AND RESPOND TO BUSINESS INQUIRIES VIA COMPUTER-BASED TELECOMMUNI-
    3  CATION;
    4    (D)  MAY PROVIDE MULTILINGUAL ACCESSIBILITY, EITHER ON-SITE OR THROUGH
    5  AN OFF-SITE TRANSLATION SERVICE;
    6    (E) APPROPRIATE STAFF-TO-CALL VOLUME RATIO; AND
    7    (F) SUCH OTHER CRITERIA  AS  SHALL  BE  DETERMINED  BY  REGULATION  IN
    8  CONSULTATION WITH THE PUBLIC SERVICE COMMISSION.
    9    3. THE DEPARTMENT SHALL COLLABORATE WITH THE PUBLIC SERVICE COMMISSION
   10  TO ASSIGN A THREE DIGIT TELEPHONE NUMBER TO THE ENHANCED STATEWIDE BUSI-
   11  NESS  INFORMATION  AND  REFERRAL  SYSTEM  ESTABLISHED  PURSUANT  TO THIS
   12  SECTION.
   13    4. THE DEPARTMENT SHALL COLLECT INFORMATION FROM  CALLS  IN  ORDER  TO
   14  CREATE  AND  UPDATE A FREQUENTLY ASKED QUESTIONS AREA ON A STATE WEBSITE
   15  DEDICATED TO PROVIDING ASSISTANCE TO NEW YORK BUSINESSES BASED ON CALLER
   16  INQUIRIES AND ENSURE THAT EFFORTS ARE MADE  TO  ADDRESS  THE  UNDERLYING
   17  QUESTIONS.
   18    S 2. This act shall take effect on the one hundred twentieth day after
   19  it shall have become a law; provided however, effective immediately, the
   20  addition,  amendment  and/or  repeal of any rule or regulation necessary
   21  for the implementation of this act on its effective date are  authorized
   22  and directed to be made and completed on or before such effective date.