US SB3455 | 2011-2012 | 112th Congress
Status
Spectrum: Bipartisan Bill
Status: Introduced on July 30 2012 - 25% progression, died in committee
Action: 2012-07-30 - Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Pending: Senate Homeland Security And Governmental Affairs Committee
Text: Latest bill text (Introduced) [PDF]
Status: Introduced on July 30 2012 - 25% progression, died in committee
Action: 2012-07-30 - Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Pending: Senate Homeland Security And Governmental Affairs Committee
Text: Latest bill text (Introduced) [PDF]
Summary
Government Customer Service Improvement Act of 2012 - Directs the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality, timely, customer service and improving delivery service, (2) develop customer service and service delivery standards for such agencies, and (3) include achievements in meeting such performance measures and standards in agency performance updates. Requires the head of each federal agency to designate an agency employee to be its service improvement officer, who shall issue guidelines to implement customer service standards and publish customer service contact information. Directs the OMB Deputy Director of Management to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such customer service standards and performance measures. Requires the Director of the Office of Personnel Management (OPM) to: (1) report to Congress and the Comptroller General (GAO) on information submitted by each federal agency on its employees who are retiring, and (2) establish a timetable for the completion of its retirement systems modernization project.
Title
Government Customer Service Improvement Act of 2012
Sponsors
Sen. Mark Warner [D-VA] | Sen. Ron Johnson [R-WI] |
History
Date | Chamber | Action |
---|---|---|
2012-07-30 | Senate | Read twice and referred to the Committee on Homeland Security and Governmental Affairs. |
Same As/Similar To
HB538 (Related) 2012-09-12 - Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Subjects
Administrative law and regulatory procedures
Congressional oversight
Consumer affairs
Government employee pay, benefits, personnel management
Government information and archives
Government operations and politics
Government studies and investigations
Office of Management and Budget (OMB)
Performance measurement
Congressional oversight
Consumer affairs
Government employee pay, benefits, personnel management
Government information and archives
Government operations and politics
Government studies and investigations
Office of Management and Budget (OMB)
Performance measurement
US Congress State Sources
Type | Source |
---|---|
Summary | https://www.congress.gov/bill/112th-congress/senate-bill/3455/all-info |
Text | https://www.congress.gov/112/bills/s3455/BILLS-112s3455is.pdf |