US Congress House Bill 538 (Prior Session Legislation)

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Sponsorship: Slight Partisan Bill (Republican 3-1)
Status: Engrossed on September 12 2012 - 50% progression, died in committee
Action: 2012-09-12 - Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Pending: Senate Homeland Security And Governmental Affairs Committee
Text: Latest bill text (Engrossed) [PDF]

Government Customer Service Improvement Act - Requires the Director of the Office of Management and Budget (OMB) to: (1) develop performance measures to determine whether federal agencies are providing high-quality customer service and improving delivery service to their customers, (2) develop standards to be met by agencies to provide high-quality customer service and improve service delivery, and (3) include achievements in meeting customer service performance measures and standards in agency performance updates. Requires each federal agency to: (1) collect information from its customers regarding the quality of its customer services, (2) include this information in its performance report to the President and Congress, and (3) designate an employee as the agency's customer relations representative to be responsible for implementing customer service standards. Provides that employee compliance with agency customer service standards shall be measured in employee performance appraisals. Authorizes the President to exempt an agency from the application of this Act for national security reasons. Requires: (1) any savings or reductions in expenditures resulting from this Act to be used to offset the cost of implementing this Act, and (2) any additional savings to be used to reduce the deficit.

Government Customer Service Improvement Act

Rep. Henry Cuellar [D-TX]

Rep. John Duncan [R-TN]

Rep. Bob Goodlatte [R-VA]

Rep. Michael McCaul [R-TX]

Date	Chamber	Action
2012-09-12	Senate	Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
2012-09-11	House	Motion to reconsider laid on the table Agreed to without objection.
2012-09-11	House	On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H5778)
2012-09-11	House	DEBATE - The House proceeded with forty minutes of debate on H.R. 538.
2012-09-11	House	Considered under suspension of the rules. (consideration: CR H5778-5779)
2012-09-11	House	Mr. Walsh (IL) moved to suspend the rules and pass the bill, as amended.
2012-06-15	House	Placed on the Union Calendar, Calendar No. 382.
2012-06-15	House	Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 112-534.
2012-04-18	House	Ordered to be Reported (Amended).
2012-04-18	House	Committee Consideration and Mark-up Session Held.
2011-02-08	House	Referred to the House Committee on Oversight and Government Reform.

SB3455 (Related) 2012-07-30 - Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

Type	Source
Summary	https://www.congress.gov/bill/112th-congress/house-bill/538/all-info
Text	https://www.congress.gov/112/bills/hr538/BILLS-112hr538ih.pdf
Text	https://www.congress.gov/112/bills/hr538/BILLS-112hr538rh.pdf
Text	https://www.congress.gov/112/bills/hr538/BILLS-112hr538eh.pdf