Bill Text: CA SB345 | 2011-2012 | Regular Session | Amended
NOTE: There are more recent revisions of this legislation. Read Latest Draft
Bill Title: Office of the State Long-Term Care Ombudsman.
Spectrum: Slight Partisan Bill (Democrat 2-1)
Status: (Passed) 2012-09-27 - Chaptered by Secretary of State. Chapter 649, Statutes of 2012. [SB345 Detail]
Download: California-2011-SB345-Amended.html
Bill Title: Office of the State Long-Term Care Ombudsman.
Spectrum: Slight Partisan Bill (Democrat 2-1)
Status: (Passed) 2012-09-27 - Chaptered by Secretary of State. Chapter 649, Statutes of 2012. [SB345 Detail]
Download: California-2011-SB345-Amended.html
BILL NUMBER: SB 345 AMENDED
BILL TEXT
AMENDED IN SENATE JANUARY 12, 2012
AMENDED IN SENATE JANUARY 4, 2012
AMENDED IN SENATE APRIL 25, 2011
AMENDED IN SENATE MARCH 24, 2011
INTRODUCED BY Senator Wolk
FEBRUARY 15, 2011
An act to amend Sections 9701, 9710.5, 9711,
9712, 9713, 9714, 9714.5, 9716, 9717, 9719, 9720, 9722,
9724, 9726, and 9726.1 of, to add Sections 9711.10, 9716.10,
and 9716.11 to, and to repeal Article 5 (commencing with Section
9740) of Chapter 11 of Division 8.5 of 9726.1, and
9740 of, and to add Sections 9716.10 and 9716.11 to , the
Welfare and Institutions Code, relating to public social services.
LEGISLATIVE COUNSEL'S DIGEST
SB 345, as amended, Wolk. Office of the State Long-Term Care
Ombudsman.
Existing law, as part of the Mello-Granlund Older Californians
Act, establishes the Office of the State Long-Term Care Ombudsman,
under the direction of the State Long-Term Care Ombudsman, in the
California Department of Aging. Existing law provides for the
Long-Term Care Ombudsman Program under which funds are allocated to
local ombudsman programs to assist elderly persons in long-term
health care facilities and residential care facilities by, among
other things, investigating and seeking to resolve complaints against
these facilities.
This bill would, among other things, revise the appointment
procedure of the State Long-Term Care Ombudsman, require the office
to submit an annual advocacy plan and an annual report, as specified,
and would require the office to comply with specified provisions of
federal law. This bill would also require certain individuals to be
free of conflicts of interest and would require the office and
approved organizations, as defined, to protect the identity of a
complainant or resident when providing ombudsman services.
This bill would, among other things, require the office to submit
an annual advocacy plan to the Legislature, which includes a
prospective plan and results of advocacy efforts during the prior
year, would require the office to comply with specified provisions of
federal law, and would require the office to maintain an Internet
Web presence, as prescribed. This bill would also make technical,
nonsubstantive changes to these provisions.
Vote: majority. Appropriation: no. Fiscal committee: yes.
State-mandated local program: no.
THE PEOPLE OF THE STATE OF CALIFORNIA DO ENACT AS FOLLOWS:
SECTION 1. This act shall be known, and may be cited, as the
Long-Term Care Ombudsman Program Independence and Improvement Act of
2011 2012 .
SEC. 2. The Legislature finds and declares all of the following:
(a) The protection of residents in California's long-term care
facilities is of paramount importance to the citizens of California.
(b) The Office of the State Long-Term Care Ombudsman was
established pursuant to the federal Older Americans Act and the
Mello-Granlund Older Californians Act to investigate and endeavor to
resolve complaints made by, or on behalf of, individual residents in
long-term care facilities.
(c) The Office of the State Long-Term Care Ombudsman is operated
by the California Department of Aging, a division of the California
Health and Human Services Agency.
(d) The vulnerable residents of long-term care facilities rely on
the State Long-Term Care Ombudsman to advocate on their behalf in the
long-term care system and at state and federal levels of government.
(e) The federal Older Americans Act requires the State Long-Term
Care Ombudsman to represent the interests of long-term care facility
residents before governmental agencies, and seek administrative,
legal, and other remedies to protect the health, safety, welfare, and
rights of the residents.
SEC. 3. Section 9701 of the Welfare and Institutions Code is
amended to read:
9701. Unless the contrary is stated or clearly appears from the
context, the following definitions shall govern the interpretation of
this chapter:
(a) "Approved organization" means any public agency or other
appropriate organization that has been designated by the Office of
the State Long-Term Care Ombudsman to hear, investigate, and resolve
complaints made by or on behalf of patients, residents, or clients of
long-term care facilities relating to matters that may affect the
health, safety, welfare, and rights of these patients, residents, or
clients.
(b) "Long-term care facility" means any of the following:
(1) Any nursing or skilled nursing facility, as defined in Section
1250 of the Health and Safety Code, including distinct parts of
facilities that are required to comply with licensure requirements
for skilled nursing facilities.
(2) Any residential care facility for the elderly as defined in
Section 1569.2 of the Health and Safety Code.
(c) "Office" means the Office of the State Long-Term Care
Ombudsman, including approved organizations.
(d) "Ombudsman coordinator" means the individual selected by the
governing board or executive director of the approved organization to
manage the day-to-day operation of the ombudsman program, including
the implementation of federal and state requirements governing the
office.
(e) "Resident," "patient," or "client" means an individual
residing in a long-term care facility.
(f) "State Ombudsman" means the State Long-Term Care Ombudsman.
SEC. 4. Section 9710.5 of the Welfare and Institutions Code is
amended to read:
9710.5. (a) The Legislature finds and declares as follows:
(1) The Office of the State Long-Term Care Ombudsman has an
extremely important role in protecting and advocating for the rights
and health and safety of long-term care facility residents, and in
providing leadership, direction, and support to local long-term care
ombudsman programs.
(2) The position of State Ombudsman is extremely important to the
successful coordination of ombudsman services at the local level.
(3) The position of State Ombudsman requires both an extensive
background in social or health services programs, and an ability to
manage and motivate individuals and groups.
(4) Remuneration for the position of State Ombudsman should be
commensurate with the demands of the position.
(b) The Director of the California Department of Aging shall do
all of the following:
(1) Provide widespread notification of the availability of the
position of State Long-Term Care Ombudsman in order to reach the
greatest number of qualified candidates and hire the most capable
individual for the position.
(2) Within 10 days of the occurrence of a vacancy, publicly
announce the vacancy and solicit candidates for the position.
(3) Within 30 days of the occurrence of a vacancy, convene a
meeting with the advisory council established by the
director department pursuant to Section
9712 9740 , for the purpose of obtaining the
advice, consultation, and recommendations of the council regarding
the selection of a candidate.
SEC. 5. Section 9711 of the Welfare and
Institutions Code is amended to read:
9711. (a) The office shall be under the direction of a chief
executive officer who shall be known as the State Long-Term Care
Ombudsman. The State Ombudsman shall be appointed by the director
from a selection of two or more candidates selected by a five-member
hiring panel established pursuant to Section 9711.10 and shall report
directly to the director. He or she shall devote his or her entire
time to the duties of his or her position, and shall receive the
salary otherwise provided by law.
(b) Any vacancy occurring in the position of State Ombudsman shall
be filled in the manner described in subdivision (a). Whenever the
State Ombudsman dies, resigns, becomes ineligible to serve for any
reason, or is removed from office, the director shall appoint an
acting State Ombudsman within 30 days, who shall serve until the
appointment and qualification of the State Ombudsman's successor, but
in no event longer than four months from the occurrence of the
vacancy. The acting State Ombudsman shall exercise during this period
all the powers and duties of the State Ombudsman pursuant to this
chapter.
SEC. 6. Section 9711.10 is added to the Welfare
and Institutions Code, to read:
9711.10. (a) The five-member hiring panel described in Section
9711 shall consist of all the following:
(1) Two local ombudsman program coordinators or their designees,
one of whom shall be appointed by the Senate Committee on Rules, and
one of whom shall be appointed by the Speaker of the Assembly.
(2) Two directors of senior advocacy organizations or their
designees.
(3) One resident of a long-term care facility, appointed by the
Governor.
(b) Panel members shall be free from conflicts of interest in
accordance with all of the following:
(1) Members shall not have a direct involvement in the licensing
or certification of long-term care facilities or be a provider of
long-term care facility services.
(2) Members shall not have an ownership or investment interest,
represented by an equity, debt, or other financial relationship, in a
long-term care facility or a long-term care service.
(3) Members shall not be employed by, or participate in the
management of, a long-term care facility.
(4) Members shall not receive, or have the right to receive,
directly or indirectly, remuneration in cash or in kind, under a
compensation arrangement with an owner or operator of a long-term
care facility.
(c) Panel members may meet in person, via conference call, or by
video conference.
(d) Participation on the panel shall be voluntary and members of
the panel shall serve without compensation, but shall be reimbursed
for all reasonable travel expenses. Reimbursement shall be paid from
the Office of the State Long-Term Care Ombudsman budget.
SEC. 7. SEC. 5. Section 9712 of the
Welfare and Institutions Code is amended to read:
9712. (a) The office shall be headed by an individual, to be
known as the State Long-Term Care Ombudsman, who shall be a certified
ombudsman, meet the qualifications established by the federal Older
Americans Act (42 U.S.C. Sec. 3001 et seq.), and be selected from
among individuals with expertise and experience in the fields of
long-term care and advocacy.
(b) The State Ombudsman shall be located in Sacramento. Other
staff employed by the office may be located elsewhere in the state.
(c) (1) No later than June 30, 2013, the State Ombudsman shall
establish an advisory council to obtain advice and consultation on
operation of the ombudsman program and on issues of concern to
long-term care facility residents and local long-term care ombudsman
programs.
(2) The advisory council shall include, at a minimum, two local
ombudsman program representatives chosen in consultation with the
California Long Term Care Ombudsman Association.
(3) Participation on the advisory council shall be voluntary and
members of the advisory council shall serve without compensation, but
shall be reimbursed for all reasonable travel expenses.
(d)
(c) (1) The State Ombudsman shall possess at least a
bachelor's degree, and have a minimum of five years' professional
experience that shall include all of the following areas:
(A) Gerontology, long-term care, or other relevant social services
or health services programs.
(B) The legal system and the legislative process.
(C) Dispute or problem resolution techniques, including
investigation, mediation, and negotiation.
(D) Organizational management and program administration.
(2) The professional experience described in paragraph (1)
requires any reasonable combination of the fields described in
subparagraphs (A) to (D), inclusive, of that paragraph for a total of
five years, and does not require five years' experience in each
area. At the discretion of the director, a master's or doctoral
degree relevant to a field described in paragraph (1) may be
substituted for one or two years, respectively, of professional
experience. However, the applicant's professional experience and
field of study leading to the master's or doctoral degree shall,
nevertheless, include all of the fields described in paragraph (1).
(e)
(d) The State Ombudsman may not have been employed by
any long-term care facility within the three-year period immediately
preceding his or her appointment.
(f)
(e) Neither the State Ombudsman nor any member of his
or her immediate family may have, or have had within the past three
years, any pecuniary interest in long-term health care facilities.
SEC. 8. SEC. 6. Section 9713 of the
Welfare and Institutions Code is amended to read:
9713. (a) Upon request of the office, the Attorney General shall
represent the office or the department and the state in litigation
concerning affairs of the office, unless the Attorney General
represents another state agency, in which case the agency or the
office shall employ other counsel.
(b) The State Ombudsman may employ technical experts and other
employees that, in his or her judgment, are necessary for the conduct
of the business of the office.
SEC. 9. SEC. 7. Section 9714 of the
Welfare and Institutions Code is amended to read:
9714. The office shall solicit and receive funds, gifts, and
contributions to support the operations and programs of the office.
The office may form a foundation eligible to receive tax-deductible
contributions to support the operations and programs of the office.
The office shall not solicit or receive any funds, gifts, or
contributions where the solicitation or receipt would jeopardize the
independence and objectivity of the office.
SEC. 10. SEC. 8. Section 9714.5 of
the Welfare and Institutions Code is amended to read:
9714.5. (a) The foundation formed pursuant to Section 9714 shall
be under the direction and management of a five-member board of
directors. One member shall be appointed by the Speaker of the
Assembly, one member shall be appointed by the Senate Committee on
Rules, and three members shall be appointed by the Governor. The
members of the board shall each be experienced in the management,
promotion, and funding of nonprofit charitable organizations.
(b) The board shall select from among its members a chair, a vice
chair, and any other officers as it deems necessary.
(c) The members of the board shall serve without compensation, but
shall be reimbursed for all necessary expenses actually incurred in
the performance of their duties as directors.
(d) Three members of the board shall constitute a quorum for the
purpose of conducting the board's business.
(e) By July 1 of each year, the board shall determine the amount
of funds to be appropriated from the foundation to the office for the
support of its operations and programs. Foundation funds may only be
appropriated for the support of the operations and programs of the
office.
(f) The members of the board shall be free from conflicts of
interest as described in Section 9711.10 and
shall be subject to the same conflict of interest provisions that
appl y to the State Ombudsman under Section 3058g(f)(3) of
Title 42 of the United States Code .
SEC. 11. SEC. 9. Section 9716 of the
Welfare and Institutions Code is amended to read:
9716. (a) The office shall be responsible for activities that
promote the development, coordination, and utilization of resources
to meet the long-term care needs of older individuals, consistent
with its mission. These responsibilities shall include establishing a
statewide uniform reporting system to collect and analyze data
relative to complaints and conditions in long-term care facilities
for the purpose of identifying and resolving significant problems.
The office shall submit the data to the state agency responsible for
licensing or certifying long-term care facilities and to the federal
agency on aging.
(b) (1) Notwithstanding Section 10231.5 of the Government Code,
beginning July 1, 2013, and no later than July 1 annually thereafter,
the office shall submit an annual advocacy plan to the appropriate
policy and fiscal committees of the Legislature. This report
shall include a prospective plan, as well as the results of advocacy
efforts during the prior year. The report shall provide evidence of
completed activities and results.
(2) The office shall develop the advocacy plan in coordination
with the local ombudsman programs and shall include measurable,
achievable outcomes that shall benefit long-term care facility
residents and local ombudsman programs.
(3) The office shall also provide the advocacy plan to the local
ombudsman programs.
(c) (1) Notwithstanding Section 10231.5 of the Government Code,
beginning September 30, 2014, and no later than September 30 annually
thereafter, the office shall submit a report to the appropriate
policy and fiscal committees of the Legislature on the results of the
advocacy plan submitted during the prior year and the activities
completed by the office during that prior year. The report shall
include evidence of completed activities and results.
(2)
(c) Prior to submitting the report, the office shall
solicit comments on the report from the local ombudsman programs and
shall include local ombudsman program comments as an addendum to the
final report.
SEC. 12. SEC. 10. Section 9716.10 is
added to the Welfare and Institutions Code, to read:
9716.10. The office shall comply with Section 3058g of Title 42
of the United States Code, which, in part, requires the State
Ombudsman, directly or through the representatives of the office, to
represent the interests of long-term care facility residents before
governmental agencies and seek administrative, legal, and other
remedies to protect the health, safety, welfare, or rights of those
residents. This representation shall be done without interference by
the department or any other state departments or programs.
SEC. 13. SEC. 11. Section 9716.11 is
added to the Welfare and Institutions Code, to read:
9716.11. (a) The Office of the State Long-Term Care Ombudsman
shall maintain an Internet Web presence.
(b) The Internet Web site shall be easily found and prominent on
the department's homepage. The Legislature finds and declares that
resources currently exist for this purpose.
(c) The Internet Web site shall be consumer driven and shall
include, but not be limited to, current long-term care trends and
issues and links to local ombudsman programs, and other information
relevant to long-term care facility residents and consumers.
SEC. 14. SEC. 12. Section 9717 of
the Welfare and Institutions Code is amended to read:
9717. (a) All advocacy programs and any programs similar in
nature to the Long-Term Care Ombudsman Program that receive funding
or official designation from the state shall cooperate with the
office, where appropriate. These programs include, but are not
limited to, the Patients' Rights Advocacy Program within the State
Department of Mental Health, Disability Rights California, and
Department of Rehabilitation Client Assistance Program.
(b) The office shall maintain a close working relationship with
the Legal Services Development Program for the Elderly within the
department.
(c) In order to ensure the provision of counsel for patients,
residents, and clients of long-term care facilities, the office shall
seek to establish effective coordination with programs that provide
legal services for the elderly, including, but not limited to,
programs that are funded by the federal Legal Services Corporation or
under the federal Older Americans Act (42 U.S.C. Sec. 3001 et seq.),
as amended.
(d) The department and other state departments and programs that
have roles in funding, regulating, monitoring, or serving long-term
care facility residents, including law enforcement agencies, shall
cooperate with and meet with the office periodically and as needed to
address concerns or questions involving the care, quality of life,
safety, rights, health, and well-being of long-term care facility
residents.
SEC. 15. SEC. 13. Section 9719 of
the Welfare and Institutions Code is amended to read:
9719. (a) (1) The office shall sponsor a training of
representatives of approved organizations at least twice each year.
The office shall provide training to these representatives as
appropriate. Prior to the certification of an ombudsman by the
office, individuals shall meet both of the following requirements:
(A) Have a criminal offender record clearance conducted by the
State Department of Social Services. A clearance pursuant to Section
1569.17 of the Health and Safety Code shall constitute clearances for
the purpose of entry to any long-term care facility.
(B) Have received a minimum of 36 hours of certification training
approved by the office.
(2) Upon receipt of an applicant's criminal record clearance and
acceptance by the office, the office shall issue a card identifying
the bearer as a certified ombudsman. Each ombudsman shall receive a
minimum of 12 hours of additional training annually.
(b) (1) The department shall contract with the State Department of
Social Services to conduct a criminal offender record information
search, pursuant to Section 1569.17 of the Health and Safety Code,
for each applicant seeking certification as an ombudsman. The State
Department of Social Services shall notify the individual and the
office of the individual's clearance or denial.
(2) An applicant for certification as an ombudsman shall not be
responsible for any costs associated with transmitting the
fingerprint images and related information or conducting criminal
record clearances.
(c) Nothing in this section shall be construed to prohibit the
Department of Justice from assessing a fee pursuant to Section 11105
of the Penal Code to cover the cost of searching for or furnishing
summary criminal offender record information.
SEC. 16. SEC. 14. Section 9720 of
the Welfare and Institutions Code is amended to read:
9720. (a) The office shall identify, investigate, and seek to
resolve complaints and concerns communicated by, or on behalf of,
patients, residents, or clients of any long-term care facility. This
requirement shall not preclude the referral of other individuals'
complaints and concerns that a representative becomes aware are
occurring in the facility to the appropriate governmental agency.
Complaint investigation shall be done in an objective manner to
ascertain the pertinent facts.
(b) At the conclusion of any investigation of a complaint, the
findings shall be reported to the complainant if consent to
share the information has been provided by the resident or his or her
responsible party . If the office does not investigate a
complaint, the complainant may request to
shall be notified in writing of the decision not to investigate
and the reasons for the decision.
SEC. 17. SEC. 15. Section 9722 of
the Welfare and Institutions Code is amended to read:
9722. (a) Representatives of the office shall have the right of
entry to long-term care facilities for the purpose of monitoring,
identifying, hearing, investigating, and resolving complaints by, or
on behalf of, and rendering advice to, individuals who are patients
or residents of the facilities at any time deemed necessary and
reasonable by the State Ombudsman to effectively carry out this
chapter.
(b) Nothing in this chapter shall be construed to restrict, limit,
or increase any existing right of any organizations or individuals
not described in subdivision (a) to enter, or provide assistance to
patients or residents of, long-term care facilities.
(c) Nothing in this chapter shall restrict any right or privilege
of any patient or resident of a long-term care facility to receive
visitors of his or her choice.
SEC. 18. SEC. 16. Section 9724 of
the Welfare and Institutions Code is amended to read:
9724. Notwithstanding Section 56 of the Civil Code, in order for
the office to carry out its responsibilities under this chapter, the
office shall have access to the medical or personal records of a
patient or resident of a long-term care facility that are retained by
the facility, under the following conditions:
(a) If the patient or resident has the ability to write, access
may only be obtained by the written consent of the patient or
resident.
(b) If the patient or resident is unable to write, oral consent
may be given in the presence of a third party as witness.
(c) If the patient or resident is under a California guardianship
or conservatorship of the person that provides the guardian or
conservator with the authority to approve review of records, the
office shall obtain the permission of the guardian or conservator for
review of the records, unless any of the following apply:
(1) The existence of the guardianship or conservatorship is
unknown to the office or the facility.
(2) The guardian or conservator cannot be reached within three
working days.
(3) The office has reason to believe the guardian or conservator
is not acting in the best interests of the ward or the conservatee.
(d) If the patient or resident is unable to express written or
oral consent and there is no guardian, conservator, or legal
representative, or the notification of the guardian, conservator, or
legal representative is not applicable for reasons set forth in
subdivision (c), inspection of records may be made by ombudsmen when
there is sufficient cause for the inspection. The licensee may, at
his or her discretion, permit other representatives of the office to
inspect records in the performance of their official duties. Copies
may be reproduced by the office. The licensee and facility personnel
who disclose records pursuant to this subdivision shall not be liable
for the disclosure. If investigation of records is sought pursuant
to this subdivision, the ombudsman shall, upon request, produce a
statement signed by the ombudsman coordinator authorizing the
ombudsman to review the records.
(e) Facilities providing copies of records pursuant to this
section may charge the actual copying cost for each page copied.
(f) Upon request by the office, a long-term care facility shall
provide to the office, within 24 hours, the name, address, and
telephone number of the conservator, legal representative, or
next-of-kin of any patient or resident.
(g) The office and approved organizations shall provide ombudsman
services to assist residents in protecting the health, safety,
welfare, and rights of the residents, including residents who are
unable to communicate their wishes and have no legal representative.
In implementing this subdivision, the office and approved
organizations shall protect the identity of complainants or
residents. To implement this section, the office and approved
organizations shall do both of the following:
(1) Provide that, subject to paragraph (2), files and records
described in this section be disclosed only at the discretion of the
ombudsman or the person designated by the ombudsman to disclose the
files and records.
(2) Prohibit the disclosure of the identity of any complainant or
resident with respect to whom the office maintains the files or
records unless one of the following occurs:
(A) The complainant or resident, or the legal representative of
the complainant or resident, consents to the disclosure and the
consent is provided in writing.
(B) The complainant or resident consents orally to the disclosure
and the consent is documented contemporaneously in a writing made by
a representative of the office or an approved organization in
accordance with the requirements established by the department.
(C) The disclosure is required by court order.
SEC. 19. SEC. 17. Section 9726 of
the Welfare and Institutions Code is amended to read:
9726. (a) The office shall establish a toll-free telephone
hotline to receive telephone calls concerning any crises discovered
by any person in a long-term care facility, as defined in subdivision
(b) of Section 9701. The telephone hotline established under this
section shall be operated to include at least all of the following:
(1) The telephone hotline shall be available 24 hours a day,
seven days a week.
(2) The operator shall respond to a crisis call by contacting the
appropriate office, agency, or individual in the local community in
which the crisis occurred.
(3) The toll-free hotline telephone
telephone hotline number shall be posted conspicuously in
either the facility foyer, lobby, residents' activity room, or other
conspicuous location easily accessible to residents in each licensed
facility by the licensee. The office shall issue, in conjunction with
the State Department of Social Services and the State Department of
Public Health, guidelines concerning the posting of the toll-free
hotline telephone telephone hotline
number. The posting shall, at a minimum, include the purpose of the
toll-free telephone hotline number.
(b) The office shall respond to hotline telephone calls.
(c) The toll-free telephone hotline shall be staffed in a manner
consistent with available resources in the office. The office may
contract for the services of individuals to staff the telephone
hotline. The office shall seek to provide opportunities for older
individuals to be employed to staff the hotline. The State Department
of Public Health and the State Department of Social Services, and
other appropriate departments, shall make available to the department
and the office training and technical assistance as needed.
SEC. 20. SEC. 18. Section 9726.1 of
the Welfare and Institutions Code is amended to read:
9726.1. (a) The office and approved organizations shall carry out
all of the duties prescribed by the federal Older Americans Act in
Section 3058g of Title 42 of the United States Code, including, but
not limited to, all of the following:
(1) Represent the interests of long-term care facility residents
before governmental agencies and seek administrative, legal, and
other remedies to protect the health, safety, welfare, and rights of
the residents.
(2) (A) Analyze, comment on, and monitor the development and
implementation of federal, state, and local laws, regulations, and
other governmental policies and actions, that pertain to the health,
safety, welfare, and rights of the residents, with respect to the
adequacy of long-term care facilities and services in the state.
(B) Recommend any changes in the applicable laws, regulations,
policies, and governmental actions as the office determines to be
appropriate.
(C) Facilitate public comment on the applicable laws, regulations,
policies, and governmental actions.
(b) The office and approved organizations may do any of the
following:
(1) Advise the public of any inspection report, statements of
deficiency, and plans of correction, for any long-term health care
facilities within its service area.
(2) Promote visitation programs to long-term health care
facilities within its service area.
(3) Establish and assist in the development of resident, family,
and friends' councils.
(4) Sponsor other community involvement in long-term health care
facilities.
(5) Present community education and training programs to long-term
health care facilities, human service workers, families, and the
general public, about long-term care and residents' rights issues.
(6) Those programs created under this section that are held in a
facility shall be developed in consultation with the facility. If the
facility and the ombudsman cannot agree on these programs, the State
Ombudsman may assist in resolving the dispute.
SEC. 21. Article 5 (commencing with Section
9740) of Chapter 11 of Division 8.5 of the Welfare and Institutions
Code is repealed.
SEC. 19. Section 9740 of the Welfare
and Institutions Code is amended to read:
9740. (a) The department shall establish an 11-member advisory
council for the office no later than June 30, 2013 .
Members of the council shall be appointed by the director, and shall
consist of representatives of community organizations, area agencies
on aging, two long-term care providers, federal Older Americans Act
funded direct services providers, the commission, a minimum of
two local ombudsman program repr esentatives
appointed in consultation with the California Long-Term Care
Ombudsman Association, county government, and other appropriate
governmental agencies. The director shall make the appointments from
lists of no less than five names submitted by each of the designated
entities.
(b) The advisory council shall provide advice and consultation to
the State Long-Term Care Ombudsman Program and the director on issues
affecting the provision of ombudsman services, including the review
of proposed policy changes to the operation of the program, and may
make recommendations, within 30 days, as appropriate. The
advisory council shall provide advice and consultation on operation
of the ombudsman program and on issues of concern to long-term care
facility residents and local long-term care ombudsman programs.
The advisory council shall meet at least three times annually.
Representatives on the advisory council shall receive their actual
and necessary travel and other expenses incurred in participation on
the advisory council. Participation on the advisory council
shall be voluntary and members of the advisory council shall serve
without compensation.
