NY S07042 | 2023-2024 | General Assembly

Status

Spectrum: Partisan Bill (Democrat 1-0)
Status: Introduced on May 17 2023 - 25% progression
Action: 2024-01-03 - REFERRED TO CONSUMER PROTECTION
Pending: Senate Consumer Affairs and Protection Committee
Text: Latest bill text (Introduced) [HTML]

Summary

Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.

Tracking Information

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Title

Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.

Sponsors


History

DateChamberAction
2024-01-03SenateREFERRED TO CONSUMER PROTECTION
2023-05-17SenateREFERRED TO CONSUMER PROTECTION

New York State Sources


Bill Comments

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