Bill Text: CA AB1135 | 2023-2024 | Regular Session | Amended
Bill Title: State agencies: toll-free and non-toll-free telephone lines: Department of Technology.
Spectrum: Partisan Bill (Democrat 1-0)
Status: (Engrossed) 2024-08-15 - In committee: Held under submission. [AB1135 Detail]
Download: California-2023-AB1135-Amended.html
Amended
IN
Assembly
January 03, 2024 |
Introduced by Assembly Member Lowenthal |
February 15, 2023 |
LEGISLATIVE COUNSEL'S DIGEST
This bill would require, no later than January 1 of an unspecified year, each state agency to change the telephone numbers that the agency operates from toll-free telephone numbers to non-toll-free telephone numbers. This bill would require each agency to post the new, non-toll-free numbers on its internet website and update all publications issued by the agency with the new non-toll-free number or numbers within 1
year of the change taking place. This bill would allow an agency to maintain a toll-free telephone number if the agency deems it necessary, but the primary telephone number or numbers offered to the public shall be a non-toll-free number or numbers.
Digest Key
Vote: MAJORITY Appropriation: NO Fiscal Committee: YES Local Program: NOBill Text
The people of the State of California do enact as follows:
SECTION 1.
Section 11000.15 is added to the Government Code, to read:11000.15.
(a) Notwithstanding any other law, a state agency shall transition from the use of toll-free telephone numbers to non-toll-free telephone numbers as the primary method for the public to make a voice call to contact the agency.SEC. 2.
Section 11547.7 is added to the Government Code, to read:11547.7.
(a) (1) With the approval of the Department of Technology, and consistent with Section 11000.15, a state agency may install and operate a toll-free or non-toll-free telephone line to enable the public to make a voice call to contact the agency.SECTION 1.SEC. 3.
Section 14627 of the Government Code is repealed.(a)Except as otherwise provided in subdivision (b), no later than January 1, ____, each state agency shall change all telephone numbers that the agency operates from toll-free telephone numbers to non-toll-free telephone numbers.
(b)An agency may maintain a toll-free telephone number if the agency deems it necessary, but the primary telephone number or numbers offered to the public shall be a non-toll-free number or numbers.
(c)Each agency shall post the new, non-toll-free number or numbers on their internet website and update all publications with the new, non-toll-free number or
numbers within one year after the number or numbers are changed.