US Congress House Bill 2846 (Prior Session Legislation)

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Spectrum: Slight Partisan Bill (Republican 2-1)
Status: Engrossed on December 3 2018 - 50% progression, died in committee
Action: 2018-12-03 - Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
Pending: Senate Homeland Security And Governmental Affairs Committee
Text: Latest bill text (Engrossed) [PDF]

Federal Agency Customer Experience Act of 2018 This bill exempts an agency's authority to collect information that is voluntary feedback from the federal information resources management activities authority of the the Office of Management and Budget (OMB) under the Paperwork Reduction Act. "Voluntary feedback" is defined as any submission of information, opinion, or concern that is: (1) voluntarily made by a specific individual or entity relating to a particular service of or transaction with an agency, and (2) specifically solicited by that agency. Each agency that solicits voluntary feedback shall ensure that: responses to the solicitation remain anonymous, individuals who decline to participate shall not be treated differently by the agency for purposes of providing services or information, the voluntary nature of the solicitation is clear, and the proposed solicitation of voluntary feedback will contribute to improved customer service. Each agency shall: (1) collect voluntary feedback with respect to its services and transactions, (2) annually publish such feedback on its website and report on such feedback to OMB, and (3) publish aggregated reports on the solicitation of such feedback. OMB shall: (1) develop a set of standardized questions for use by agencies in collecting such feedback on service satisfaction, timeliness, and professionalism; and (2) include and maintain on a publicly available website links to the information provided on the agency websites. The Government Accountability Office shall make publicly available and submit to Congress a scorecard report assessing the quality of services provided to the public by each agency.

Federal Agency Customer Experience Act of 2018

Rep. Blake Farenthold [R-TX]

Rep. Brian Fitzpatrick [R-PA]

Sen. Kyrsten Sinema [I-AZ]

Date	Chamber	Action
2018-12-03	Senate	Received in the Senate and Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
2018-11-29	House	The title of the measure was amended. Agreed to without objection.
2018-11-29	House	Motion to reconsider laid on the table Agreed to without objection.
2018-11-29	House	On motion to suspend the rules and pass the bill, as amended Agreed to by voice vote. (text: CR H9714-9715)
2018-11-29	House	DEBATE - The House proceeded with forty minutes of debate on H.R. 2846.
2018-11-29	House	Considered under suspension of the rules. (consideration: CR H9714-9716)
2018-11-29	House	Mr. Comer moved to suspend the rules and pass the bill, as amended.
2018-11-27	House	Placed on the Union Calendar, Calendar No. 810.
2018-11-27	House	Reported (Amended) by the Committee on Oversight and Government Reform. H. Rept. 115-1043.
2018-06-05	House	ASSUMING FIRST SPONSORSHIP - Mr. Fitzpatrick asked unanimous consent that he may hereafter be considered as the primary sponsor of H.R. 2846, a bill originally introduced by Representative Farenthold, for the purpose of adding cosponsors and requesting reprintings under clause 7 of rule XII.
2018-03-15	House	Ordered to be Reported (Amended) by Voice Vote.
2018-03-15	House	Committee Consideration and Mark-up Session Held.
2017-06-08	House	Referred to the House Committee on Oversight and Government Reform.
2017-06-08	House	Introduced in House

SB1088 (Related) 2017-11-08 - Referred to the House Committee on Oversight and Government Reform.

Type	Source
Summary	https://www.congress.gov/bill/115th-congress/house-bill/2846/all-info
Text	https://www.congress.gov/115/bills/hr2846/BILLS-115hr2846ih.pdf
Text	https://www.congress.gov/115/bills/hr2846/BILLS-115hr2846rh.pdf
Text	https://www.congress.gov/115/bills/hr2846/BILLS-115hr2846eh.pdf