Bill Text: NY A10999 | 2019-2020 | General Assembly | Introduced


Bill Title: Requires utility companies maintain a toll free number for consumers to call to report service outages which shall be made available 24 hours a day, 7 days a week.

Spectrum: Moderate Partisan Bill (Democrat 5-1)

Status: (Introduced) 2020-09-09 - referred to corporations, authorities and commissions [A10999 Detail]

Download: New_York-2019-A10999-Introduced.html



                STATE OF NEW YORK
        ________________________________________________________________________

                                          10999

                   IN ASSEMBLY

                                    September 9, 2020
                                       ___________

        Introduced  by  COMMITTEE ON RULES -- (at request of M. of A. Sayegh) --
          read once and referred to the Committee on  Corporations,  Authorities
          and Commissions

        AN ACT to amend the public service law, in relating to requiring utility
          companies maintain a toll free number for reporting service outages

          The  People of the State of New York, represented in Senate and Assem-
        bly, do enact as follows:

     1    Section 1. The public service law is amended by adding a  new  section
     2  119-d to read as follows:
     3    §  119-d.  Toll  free  number for service outages.   1. Any gas corpo-
     4  ration, electric corporation, gas and electric corporation, water corpo-
     5  ration, steam corporation, telegraph corporation, telephone corporation,
     6  cable television company, internet service provider  or  a  municipality
     7  rendering  equivalent utility services is required to establish, provide
     8  and maintain a toll free phone number for consumers of such  utility  to
     9  call for reporting service outages. Such toll free number shall:
    10    a. be attended twenty-four hours a day, seven days a week;
    11    b.  have  the  capacity  to  adequately  address a surge in phone call
    12  volume during an emergency situation or extreme weather conditions;
    13    c. be posted clearly and conspicuously on the homepage of the  utility
    14  company's website; and
    15    d.  be  posted  clearly  and  conspicuously  on the first page of each
    16  consumer's billing statement.
    17    2. The failure to comply with the provisions  in  this  section  shall
    18  subject  any  gas  corporation,  electric  corporation, gas and electric
    19  corporation, water  corporation,  steam  corporation,  telegraph  corpo-
    20  ration,   telephone  corporation,  cable  television  company,  internet
    21  service provider or a municipality rendering equivalent utility services
    22  to the penalties authorized in section twenty-five of this chapter.
    23    § 2. This act shall take effect on the ninetieth day  after  it  shall
    24  have become a law.


         EXPLANATION--Matter in italics (underscored) is new; matter in brackets
                              [ ] is old law to be omitted.
                                                                   LBD17084-03-0
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