MD HB940 | 2015 | Regular Session
Status
Completed Legislative Action
Spectrum: Slight Partisan Bill (Democrat 16-7-1)
Status: Passed on May 12 2015 - 100% progression
Action: 2015-05-12 - Approved by the Governor - Chapter 138
Text: Latest bill text (Chaptered) [PDF]
Spectrum: Slight Partisan Bill (Democrat 16-7-1)
Status: Passed on May 12 2015 - 100% progression
Action: 2015-05-12 - Approved by the Governor - Chapter 138
Text: Latest bill text (Chaptered) [PDF]
Summary
Establishing the State Customer Service and Business Development Efforts Training Program to increase the responsiveness of and improve customer service provided by State agencies to businesses and customers in the State; requiring the Office of the Business Ombudsman to administer and oversee the program; requiring the Office to develop standards that identify best practices for providing excellent customer service; requiring each participating agency to develop and conduct customer service training for each specified employee; etc.
Title
Office of the Business Ombudsman - State Customer Service and Business Development Efforts Training Program
Sponsors
Roll Calls
2015-04-02 - House - House Floor - Third Reading Passed (137-2) (Y: 137 N: 2 NV: 1 Abs: 1) [PASS]
2015-03-26 - Senate - Senate Floor - Third Reading Passed (47-0) (Y: 47 N: 0 NV: 0 Abs: 0) [PASS]
2015-03-19 - House - House Floor - Third Reading Passed (134-3) (Y: 134 N: 3 NV: 0 Abs: 4) [PASS]
2015-03-26 - Senate - Senate Floor - Third Reading Passed (47-0) (Y: 47 N: 0 NV: 0 Abs: 0) [PASS]
2015-03-19 - House - House Floor - Third Reading Passed (134-3) (Y: 134 N: 3 NV: 0 Abs: 4) [PASS]
History
| Date | Chamber | Action |
|---|---|---|
| 2015-05-12 | House | Approved by the Governor - Chapter 138 |
| 2015-04-08 | House | Passed Enrolled |
| 2015-04-08 | House | Third Reading Passed (137-2) |
| 2015-04-08 | House | House Concur - Senate Amendment |
| 2015-03-31 | Senate | Third Reading Passed with Amendments (47-0) |
| 2015-03-30 | Senate | Second Reading Passed with Amendments |
| 2015-03-30 | Senate | Floor Amendment (Senator Simonaire) {413629/1 Adopted |
| 2015-03-30 | Senate | Favorable Report Adopted |
| 2015-03-27 | Senate | Special Order until 3/30 (Senator Kagan) Adopted |
| 2015-03-27 | Senate | Favorable |
| 2015-03-27 | Senate | Favorable Report by Finance |
| 2015-03-23 | Senate | First Reading Finance |
| 2015-03-20 | House | Third Reading Passed (134-3) |
| 2015-03-19 | House | Second Reading Passed with Amendments |
| 2015-03-19 | House | Favorable with Amendments {273297/1 Report Adopted |
| 2015-03-19 | House | Favorable with Amendments Report by Economic Matters |
| 2015-03-09 | House | Hearing 3/09 at 2:00 p.m. |
| 2015-03-09 | House | Hearing cancelled |
| 2015-03-09 | House | Hearing 3/09 at 1:00 p.m. |
| 2015-02-18 | House | Hearing cancelled |
| 2015-03-06 | House | Hearing 3/06 at 1:00 p.m. |
| 2015-02-13 | House | First Reading Economic Matters |
Subjects
Administrative Agencies
Assessments and Taxation, Department of
Business and Economic Development, Department of
Commerce and Business
Economic and Community Development
Environment, Department of
Highway Administration, State
Job Training
Labor, Licensing, and Regulation, Department of
Ombudsmen
Public Information
Reports
State Employees
Work, Labor and Employment
Assessments and Taxation, Department of
Business and Economic Development, Department of
Commerce and Business
Economic and Community Development
Environment, Department of
Highway Administration, State
Job Training
Labor, Licensing, and Regulation, Department of
Ombudsmen
Public Information
Reports
State Employees
Work, Labor and Employment
