783.4.
(a) On or before January 1, 2025, the commission shall determine the criteria for timely service for electric customers, as required pursuant Section 451. The criteria shall include, but are not limited to, all of the following:(1) Categories of timely electric service, including, but not limited to, all of the following:
(A) The timely start of service for new connections after a customer has submitted a request.
(B) The timely fulfillment of requests for increased load from existing connections after a customer has submitted a request for increased
load.
(C) Project exceptions types that justify unique or extended energization timelines. These may include, but are not limited to, projects requiring substantial upstream capacity upgrades or substation upgrades, unanticipated engineering or construction work, or projects requiring energization of significant, unanticipated new load.
(2) Establishing reasonable average energization time periods for each category of timely service identified pursuant to paragraph (1).
(3) Establishing annual reporting requirements for the large electrical
corporations to report customer energization projects in order to evaluate the large electrical corporations fulfillment of timely electric service.
(4) Annually convening a public workshop of interested parties and experts in customer energization, including representatives from local governments, to examine existing workflows and to propose improvements to planning, timelines, processes, and customer communication and education, as well as and criteria for determining timely service. The workshops shall inform the commission in its determination of the criteria for timely service for electric customers, as well as
and any subsequent revisions to established criteria.
(b) (1) Until the commission determines the criteria for timely service of electric customers pursuant to subdivision (a), all of the following shall apply: in order to demonstrate improvement in energization performance and the resolution of backlogs of customers waiting for electricity, each large electrical corporation that energized less than 20 percent of customers with completed applications by January 31, 2023, shall submit a report to the commission, on or before December 1, 2024, demonstrating that the large
electrical corporation has energized 80 percent of customers with completed applications.
(2) If a large electrical corporation fails to meet the performance metric in paragraph (1), the large electrical corporation shall demonstrate efforts made to resolve the backlog in the report submitted to the commission.
(3) Reports submitted to the commission pursuant to paragraph (1) shall be posted online to the commission’s internet website.
(1)For customers seeking a new connection, each large electrical corporation shall take all practical measures to deliver electric service within 90 days of issuing a written commitment to serve.
(2)For customers seeking upgrades to an existing connection, each large electrical corporation shall take all practical measures to deliver electric service within 30 days of issuing a written commitment to serve.
(3)Each large electrical corporation shall respond to
the customer in writing within 30 days of receipt of a request for service.
(4)A written response to a request for service shall state whether the large electrical corporation will deliver service or not.
(5)A written response to a request for service shall state the anticipated date on which new or upgraded service will be completed, consistent with the timelines established pursuant to this subdivision, and the circumstances that may lead to a delay in the committed timeline offered.
(c) (1) To facilitate
achievement of the goal of timely electric service, each large electrical corporation shall evaluate and update, as necessary, its existing distribution planning processes to ensure
that the projected demand for a given planning cycle closely matches the actual demand for new or additional service.
(2) To improve the accuracy of projected demand, each large electrical corporation shall have biannual meetings with the relevant county staff for each interested county in its service territory, which is presumed to include chief administrative officers, planning directors, public works directors, chief building officials, and economic development officials, to discuss existing capacity, planned capacity upgrades, projected demand, significant delays in customer energization in the county, and distribution planning.
(3) To reduce costs
improve the accuracy of projected demand and increase the pace and scale of local projects intended to meet state, regional, and local housing and economic development objectives, each large electrical corporation shall share information upon request with local governments during the biannual meetings pursuant to paragraph (2), governments, the commission, and the Energy Commission about those areas where existing capacity either exists or could be easily added, and where existing capacity is planned to be added, within the distribution system to meet those objectives.
Local government employees authorized to request information include chief administrative officers, planning directors, public works directors, chief building officials, economic development officials, and city managers.
(d) (1) In order to evaluate the timely performance of each large electrical corporation in meeting the energization timelines established pursuant to subdivision (b) in written commitments to serve, and to inform the commission’s determination of criteria for timely service pursuant to subdivision (a), the commission shall annually collect the following information from each large electrical corporation in the form of a report:
(A) The
number of submitted requests for new customer connections and upgraded service during the prior year.
(B) The number of completed requests for new customer connections and upgraded service during the prior year.
(C) The number of pending and uncompleted requests for new customer connections and upgraded service at the end of the prior year.
(D) The number of days between requests for new customer connections or upgraded service and final service delivery.
(E)The number of completed requests for new customer connections and upgraded service that met the timelines established in subdivision (b), and the number that did not.
(F)A summary of circumstances that lead to delays in projects that did
not meet the timelines established in subdivision (b). The commission shall determine whether a general summary is sufficient or if a summary for each delayed project is necessary.
(G)
(E) A summary of recorded spending on customer connections and service upgrades compared to the amounts authorized for these activities for that year in the most recent general rate case.
(H)
(F) Any other information requested by the commission to evaluate the status of customer connections.
(2) This subdivision shall apply only to energization of customers and does not include interconnection of generation resources to either the distribution or transmission grid.
(3) The reporting requirement in this subdivision shall become inoperative once the commission establishes new reporting requirements for monitoring timely electric service pursuant to paragraph (3) of subdivision (a).