(F) Contact information for the business.
(b) A business shall provide a consumer with a notice as specified in paragraph (4) (8) of subdivision (a) if either of the following is true, provided that if an automatic renewal offer or a continuous service offer requires a notice under both paragraphs (1) and (2), only the notice specified in paragraph (2) shall be required:
(1) The consumer accepted a free gift or trial, lasting for more than 31 days, that was included in an automatic renewal offer or continuous service offer or the consumer accepted an automatic renewal offer or continuous service offer at a promotional or discounted price, and the applicability of that price was
more than 31 days.
(A) The notice shall be provided at least 3 days before and at most 21 days before the expiration of the predetermined period of time for which the free gift or trial, or promotional or discounted price, applies.
(B) An offer shall be exempt from the requirements under this paragraph if the consumer does not enter into the contract electronically and the business has not collected or maintained the consumer’s valid email address, phone number, or another means of notifying the consumer electronically.
(C) For purposes of this paragraph, “free gift” does not include a free promotional item or gift given by the business that differs from the subscribed product.
(2) The consumer accepted an automatic renewal offer or continuous service
offer with an initial term of one year or longer, that automatically renews unless the consumer cancels the automatic renewal or continuous service. In this case, the notice shall be provided at least 15 days and not more than 45 days before the automatic renewal offer or continuous service offer renews.
(c) (1) A business that makes an automatic renewal offer or continuous service offer shall provide a toll-free telephone number, electronic mail address, a postal address if the seller directly bills the consumer, or it shall provide another cost-effective, timely, and easy-to-use mechanism for cancellation that shall be described in the acknowledgment specified in paragraph (3) of subdivision (a).
(2) If a business provides a mechanism for cancellation by toll-free telephone number, the business shall answer calls promptly during normal business hours and shall not obstruct or delay the consumer’s ability to cancel, or require the consumer to engage in additional steps to cancel, the automatic renewal or continuous service immediately.
(d) (1) In addition to the requirements of subdivision (b), a business that allows a consumer to accept an automatic renewal or continuous service offer online shall allow a consumer to terminate the automatic renewal or continuous service exclusively online, at will, and without engaging any further steps that obstruct or delay the consumer’s ability to terminate the automatic renewal or continuous service immediately. The business shall provide a method of termination that is online in the form of
either of the following:
(A) A prominently located direct link or button which may be located within either a customer account or profile, or within either device or user settings.
(B) By an immediately accessible termination email formatted and provided by the business that a consumer can send to the business without additional information.
(2) The termination requirements of this subdivision apply to the automatic renewal terms and continuous service terms of the contract and the remaining provisions of the contract continue to be governed by all applicable laws and regulations.
(3) Notwithstanding paragraph (1), a business may require a consumer to enter account information or otherwise authenticate online before termination of the automatic renewal
or continuous service online if the consumer has an account with the business. A consumer who is unwilling or unable to enter account information or otherwise authenticate online before termination of the automatic renewal or continuous service online shall not be precluded from authenticating or terminating the automatic renewal or continuous service offline using another method pursuant to subdivision (c).
(e) The ability to cancel or terminate an automatic renewal or continuous service pursuant to subdivision (c) or (d) shall be available to the consumer in the same medium, including, but not limited to, in person, by telephone, by mail, or by email, that the consumer used in the transaction that resulted in the activation of the automatic renewal or continuous service. If the activation was by telephone, the same telephone number shall be available to the
consumer to cancel or terminate the automatic renewal or continuous service.
(e)
(f) (1) In the case of a material change in the terms of the automatic renewal or continuous service that has been accepted by a consumer in this state, the business shall provide the consumer with a clear and conspicuous notice of the material change and provide information regarding how to cancel in a manner that is capable of being retained by the consumer.
(2) In the case of a business increasing the fee charged under an
existing annual automatic renewal or continuous service offer that has been accepted by a consumer in this state, including increases the consumer affirmatively consented to in an existing plan or arrangement, the business shall provide, no less than 45 days before the fee increase takes effect, the consumer with both of the following:
(A) A clear and conspicuous notice of the fee increase.
(B) Information regarding how to cancel in a manner that is capable of being retained by the consumer.
(g) (1) A business shall send an annual reminder to a consumer under an automatic renewal agreement or continuous service agreement with the business in the same medium, including, but not limited to, by telephone, mail, or email, that the consumer used in the transaction that resulted in the activation of
the automatic renewal or continuous service. For originally in-person transactions, the business shall send the reminder by telephone or any internet-based communication.
(2) The reminder sent pursuant to this subdivision shall disclose all of the following:
(A) The product or service to which the automatic renewal or continuous service applies.
(B) The frequency and amount of charges associated with the automatic renewal or continuous service.
(C) The means to cancel the automatic renewal or continuous service.
(f)
(h) The requirements of this article shall apply only prior to the completion of the initial order for the automatic renewal or continuous service, except as follows:
(1) The requirements in paragraphs (3) and (4) (8) of subdivision (a) may be fulfilled after completion of the initial order.
(2) The requirements in subdivision (b) may be fulfilled after completion of the initial order.
(3) The requirement in subdivision (e) (f) shall be fulfilled prior to implementation of the material change. change or fee increase.
(4) The requirement in subdivision (g) shall be fulfilled annually.
(g)
(i) This section shall become operative on July 1, 2022.
(j) The amendments made to this section by the act adding this subdivision shall only apply to a contract entered into, amended, or extended under this article on or after January 1, 2025.