Bill Text: CA AB2111 | 2009-2010 | Regular Session | Amended

NOTE: There are more recent revisions of this legislation. Read Latest Draft

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Bill Title: Service contracts.

Spectrum: Partisan Bill (Republican 1-0)

Status: (Passed) 2010-09-29 - Chaptered by Secretary of State - Chapter 543, Statutes of 2010. [AB2111 Detail]

Download: California-2009-AB2111-Amended.html

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BILL NUMBER: AB 2111	AMENDED
	BILL TEXT

	AMENDED IN SENATE  AUGUST 16, 2010
	AMENDED IN SENATE  JUNE 14, 2010
	AMENDED IN ASSEMBLY  MAY 6, 2010
	AMENDED IN ASSEMBLY  APRIL 22, 2010
	AMENDED IN ASSEMBLY  APRIL 12, 2010
	AMENDED IN ASSEMBLY  MARCH 23, 2010

INTRODUCED BY   Assembly Member Smyth

                        FEBRUARY 18, 2010

   An act to amend Sections 9855, 9855.1, 9855.2, and 9855.9 of, and
to add Sections 9855.15 and 9855.85 to, the Business and Professions
Code, to amend Section 1794.41 of the Civil Code, and to amend
Section 12800 of the Insurance Code, relating to service contracts.


	LEGISLATIVE COUNSEL'S DIGEST


   AB 2111, as amended, Smyth. Service contracts.
   (1) Existing law, the Electronic and Appliance Repair Dealer
Registration Law, makes it unlawful for any person to act as a
service contract administrator or a service contract seller without
first registering with the Bureau of Electronic and Appliance Repair,
Home Furnishings, and Thermal Insulation.
   Existing law regulates service contracts, as defined, relating to
maintenance or repair of specified sets and appliances. A service
contract may include provisions for incidental payment of indemnity,
not exceeding the retail value of $250 per year. Existing law
prohibits a service contract administrator, as defined, from being an
obligor, as defined, on a service contract and existing law requires
these service contract administrators to maintain a service contract
reimbursement insurance policy, as defined.
   This bill would change the definition of service contract by
expanding the items a contract may cover to include accessories of
electronic sets or appliances  and optical products 
and by excluding a contract to maintain structural wiring associated
with communications services. The bill would delete the $250 per
year limit on incidental payments. The bill would also change the
definition of service contract administrator to no longer exclude
service contract sellers and insurers admitted to do business in the
state and to no longer include an affiliate who performs or arranges
specified activities. The bill would authorize a service contract
administrator to be an obligor on a service contract where all
service contracts under which the service contract administrator is
obligated are insured under a service contract reimbursement
insurance policy.
   Existing law defines a service contract seller as a person who
sells or offers to sell a service contract to a service
contractholder, including a person who is the obligor under a service
contract sold by the seller, manufacturer, or repairer of the
product covered by the service contract.
   This bill would specify that a service contract seller also means
a 3rd-party, including an obligor who is not the seller,
manufacturer, or repairer of the product and does not include
specified financial institutions or specified electrical device
manufacturers or electrical contractors. The bill would require a
3rd-party obligor to obtain a service contract reimbursement
insurance policy. The bill would specify that a service contract
administrator or a 3rd-party seller acting as an obligor without a
service contract reimbursement insurance policy shall be deemed to be
unlawfully transacting the business of insurance and therefore
subject to specified criminal and monetary penalty provisions.
Because willfully transacting the business of insurance without a
certificate of authority would constitute a crime, the bill would
impose a state-mandated local program.
   Existing law prohibits a service contract seller from issuing a
service contract without complying with specific requirements.
   This bill would instead prohibit a service contract seller from
issuing a service contract unless the obligor under the contract has
complied with specific requirements.
   Existing law makes these provisions relating to service contracts
inoperative on January 1, 2013.
   This bill would extend the operation of these provisions to
January 1, 2018.
   The bill would make other technical and clarifying changes.
   (2) Existing law prohibits a service contract covering any motor
vehicle, home appliance, or home electronic product purchased for use
in this state from being offered for sale or sold unless several
elements exist, including that the contract is cancelable by the
purchaser under certain conditions.  Existing law provides for
either a full or pro rata refund depending on the circumstances.

   This bill would  change the required conditions of a
cancellation in that the seller would no longer be required to
indicate in the contract which of specified bases for a pro rata
refund the seller is using   enact new provisions
applicable to pro rata refunds made in the case of canceled vehicle
service contracts  .
   (3) Existing law defines vehicle service contract for purposes of
provisions relating to sellers of vehicles, and exempts a warranty
provided by a vehicle glass manufacturer from the requirements
governing a vehicle service contract.
   This bill would add a warranty provided by a glass sealant
manufacturer to the exemption.
   (4) The California Constitution requires the state to reimburse
local agencies and school districts for certain costs mandated by the
state. Statutory provisions establish procedures for making that
reimbursement.
   This bill would provide that no reimbursement is required by this
act for a specified reason.
   Vote: majority. Appropriation: no. Fiscal committee: yes.
State-mandated local program: yes.


THE PEOPLE OF THE STATE OF CALIFORNIA DO ENACT AS FOLLOWS:

  SECTION 1.  Section 9855 of the Business and Professions Code is
amended to read:
   9855.  The definitions used in this section shall govern the
construction and terms as used in this chapter:
   (a) "Service contract" means a contract in writing to perform,
over a fixed period of time or for a specified duration, services
relating to the maintenance, replacement, or repair of an electronic
set or appliance, as defined by this chapter, and their accessories
or of furniture,  optical products,  jewelry, lawn
and garden equipment, power tools, fitness equipment, telephone
equipment, small kitchen appliances and tools, or home health care
products, and may include provisions for incidental payment of
indemnity under limited circumstances, including, but not limited to,
power surges, food spoilage, or accidental damage from handling.
"Service contract" does not include a contract in writing to maintain
structural wiring associated with the delivery of cable, telephone,
or other broadband communications services.
   (b) "Service contract administrator" or "administrator" means a
person who performs or arranges the collection, maintenance, or
disbursement of moneys to compensate any party for claims or repairs
pursuant to a service contract, and who also performs or arranges any
of the following activities on behalf of service contract sellers:
   (1) Providing service contract sellers with service contract
forms.
   (2) Participating in the adjustment of claims arising from service
contracts.
   (3) Arranging on behalf of service contract sellers the insurance
required by Section 9855.2.
   A service contract administrator shall not be an obligor on a
service contract unless all service contracts under which the service
contract administrator is obligated to perform are insured under a
service contract reimbursement insurance policy.
   (c) (1) "Service contract seller" or "seller" means a person who
sells or offers to sell a service contract to a service
contractholder, including a person who is the obligor under a service
contract sold by the seller, manufacturer, or repairer of the
product covered by the service contract.
   (2) "Service contract seller" or "seller" also means a third
party, including an obligor, who is not the seller, manufacturer, or
repairer of the product. However, a third party shall not be an
obligor on a service contract unless the obligor obtains a service
contract reimbursement insurance policy for all service contracts
under which the third party is obligated under the terms of a service
contract.
   (3) "Service contract seller" or "seller" shall not include the
following:
   (A) A bank or bank holding company, or the subsidiary or affiliate
of either, or a financial institution, licensed under state or
federal law, selling or offering to sell a service contract unless
that entity is financially and legally obligated under the terms of a
service contract.
   (B) An electrical device manufacturer or electrical contractor who
constructs, installs, or services  units  
electrical devices, which include any unit  of an electrical
system intended to carry electrical energy as part of a building's
electrical system, including raceways, conductors, invertors,
conduit, wires, switches  ,  or other similar devices.
   (d) "Service contractholder" means a person who purchases or
receives a service contract from a service contract seller.
   (e) "Service contractor" means a service contract administrator or
a service contract seller.
   (f) "Service contract reimbursement insurance policy" means a
policy of insurance issued by an insurer admitted to do business in
this state providing coverage for all obligations and liabilities
incurred by a service contract seller under the terms of the service
contracts sold in this state by the service contract seller to a
service contractholder. The service contract reimbursement insurance
policy shall either cover all service contracts sold or specifically
cover those contracts sold to residents of the State of California.
   (g) "Obligor" is the entity financially and legally obligated
under the terms of a service contract.
   (h) The terms "consumer goods," "manufacturer," "retail seller,"
"retailer," and "sale" shall have the same meanings ascribed to them
in Section 1791 of the Civil Code.
  SEC. 2.  Section 9855.1 of the Business and Professions Code is
amended to read:
   9855.1.  (a) It shall be unlawful for any person to act as a
service contractor in this state unless that person first registers
with the bureau in accordance with the provisions of this chapter and
maintains a valid registration.
   (b) Except as expressly provided in this chapter, service
contractors registered in accordance with the provisions of this
chapter shall be exempt from all provisions of the Insurance Code.
  SEC. 3.  Section 9855.15 is added to the Business and Professions
Code, to read:
   9855.15.  A service contract administrator who is an obligor on a
service contract and is registered as a service contract
administrator may perform all the functions permitted by a seller and
shall not be required to register separately as a seller.
  SEC. 4.  Section 9855.2 of the Business and Professions Code is
amended to read:
   9855.2.  (a) A service contract seller shall not issue, sell, or
offer for sale a service contract unless the obligor under the
service contract has complied with one of the following requirements:

   (1) Files with the director one of the following:
   (A) The most recent annual report on Form 10-K required by the
Securities and Exchange Commission, reflecting a net worth greater
than the sum of the deferred revenues from service contracts in
force. If the service contractor is a foreign corporation that files
a comparable audited financial statement with its home government or
with the United States government, the director may deem that
statement an acceptable substitute for Form 10-K.
   (B) The most recent audited financial statement reflecting a net
worth of not less than one hundred million dollars ($100,000,000).
The financial statement shall be certified by a certified public
accountant who is licensed in the state where the service contract
seller maintains its principal place of business or the seller's
state of domestic incorporation.
   (2) Obtains a service contract reimbursement insurance policy.
   (3) Sells service contracts that are administered by a service
contract administrator who has obtained a service contract
reimbursement insurance policy covering the seller's service
contracts.
   (4) Maintains and annually verifies to the director a funded
account held in escrow equal to a minimum of 25 percent of the
deferred revenues from the service contracts in force.
   (b) A service contract administrator shall not administer service
contracts sold in this state unless a service contract reimbursement
insurance policy covering these service contracts has been obtained.
  SEC. 5.  Section 9855.85 is added to the Business and Professions
Code, to read:
   9855.85.  Unless otherwise lawfully transacting the business of
insurance pursuant to a certificate of authority issued pursuant to
Section 700 of the Insurance Code for the appropriate class, a
service contract administrator or third-party seller acting as an
obligor on a service contract without having a service contract
reimbursement insurance policy covering all service contracts under
which the service contract administrator or third-party seller is
obligated shall be deemed to be unlawfully transacting the business
of insurance and shall be subject to subdivision (b) of Section 700
and Section 12921.8 of the Insurance Code.
  SEC. 6.  Section 9855.9 of the Business and Professions Code is
amended to read:
   9855.9.  This article shall remain in effect only until January 1,
2018, and as of that date is repealed, unless a later enacted
statute, that is enacted before January 1, 2018, deletes or extends
that date.
  SEC. 7.  Section 1794.41 of the Civil Code is amended to read:
   1794.41.  (a) No service contract covering any motor vehicle, home
appliance, or home electronic product purchased for use in this
state may be offered for sale or sold unless all of the following
elements exist:
   (1) The contract shall contain the disclosures specified in
Section 1794.4 and shall disclose in the manner described in that
section the buyer's cancellation and refund rights provided by this
section.
   (2) The contract shall be available for inspection by the buyer
prior to purchase and either the contract, or a brochure which
specifically describes the terms, conditions, and exclusions of the
contract, and the provisions of this section relating to contract
delivery, cancellation, and refund, shall be delivered to the buyer
at or before the time of purchase of the contract. Within 60 days
after the date of purchase, the contract itself shall be delivered to
the buyer. If a service contract for a home appliance or a home
electronic product is sold by means of a telephone solicitation, the
seller may elect to satisfy the requirements of this paragraph by
mailing or delivering the contract to the buyer not later than 30
days after the date of the sale of the contract.
   (3) The contract is applicable only to items, costs, and time
periods not covered by the express warranty. However, a service
contract may run concurrently with or overlap an express warranty if
(A) the contract covers items or costs not covered by the express
warranty or (B) the contract provides relief to the purchaser not
available under the express warranty, such as automatic replacement
of a product where the express warranty only provides for repair.
   (4) The contract shall be cancelable by the purchaser under the
following conditions:
   (A) Unless the contract provides for a longer period, within the
first 60 days after receipt of the contract, or with respect to a
contract covering a used motor vehicle without manufacturer
warranties, a home appliance, or a home electronic product, within
the first 30 days after receipt of the contract, the full amount paid
shall be refunded by the seller to the purchaser if the purchaser
provides a written notice of cancellation to the person specified in
the contract, and if no claims have been made against the contract.
If a claim has been made against the contract either within the first
60 days after receipt of the contract, or with respect to a used
motor vehicle without manufacturer warranties, home appliance, or
home electronic product, within the first 30 days after receipt of
the contract, a pro rata refund, based on either elapsed time or an
objective measure of use, such as mileage or the retail value of any
service performed, at the seller's option  as indicated in the
contract, or for a vehicle service contract at the obligor's option
as determined at the time of cancellation  , shall be made by
the seller to the purchaser if the purchaser provides a written
notice of cancellation to the person specified in the contract.
   (B) Unless the contract provides for a longer period for obtaining
a full refund, after the first 60 days after receipt of the
contract, or with respect to a contract covering a used motor vehicle
without manufacturer warranties, a home appliance, or a home
electronic product, after the first 30 days after the receipt of the
contract, a pro rata refund, based on either elapsed time or an
objective measure of use, such as mileage or the retail value of any
service performed, at the seller's option  as indicated in the
contract, or for a vehicle service contract at the obligor's option
as determined at the time of cancellation  , shall be made by
the seller to the purchaser if the purchaser provides a written
notice of cancellation to the person specified in the contract. In
addition, the seller may assess a cancellation or administrative fee,
not to exceed 10 percent of the price of the service contract or
twenty-five dollars ($25), whichever is less.
   (C) If the purchase of the service contract was financed, the
seller may make the refund payable to the purchaser, the assignee, or
lender of record, or both.
   (b) Nothing in this section shall apply to a home protection plan
that is issued by a home protection company which is subject to Part
7 (commencing with Section 12740) of Division 2 of the Insurance
Code.
   (c) If any provision of this section conflicts with any provision
of Part 8 (commencing with Section 12800) of Division 2 of the
Insurance Code, the provision of the Insurance Code shall apply
instead of this section.
  SEC. 8.  Section 12800 of the Insurance Code is amended to read:
   12800.  The following definitions apply for purposes of this part:

   (a) "Motor vehicle" means a self-propelled device operated solely
or primarily upon land and may include both self-propelled motor
homes or recreational vehicles, non-self-propelled camping and
recreational trailers, off-road vehicles, and trailers designed to
transport off-road vehicles. However, "motor vehicle" shall not
include a self-propelled vehicle, or a component part of such a
vehicle, that has any of the following characteristics:
   (1) Has a gross vehicle weight rating of 30,000 pounds or more,
and is not a recreational vehicle as defined by Section 18010 of the
Health and Safety Code.
   (2) Is designed to transport more than 15 passengers, including
the driver.
   (3) Is used in the transportation of materials considered
hazardous pursuant to the Hazardous Materials Transportation Act (49
U.S.C. Sec. 5101 et seq.), as amended.
   (b) "Watercraft" means a vessel, as defined in Section 21 of the
Harbors and Navigation Code, and may include any non-self-propelled
trailer used to transport such watercraft upon land.
   (c) (1) "Vehicle service contract" means a contract or agreement
for a separately stated consideration and for a specific duration to
repair, replace, or maintain a motor vehicle or watercraft, or to
indemnify for the repair, replacement, or maintenance of a motor
vehicle or watercraft, necessitated by an operational or structural
failure due to a defect in materials or workmanship, or due to normal
wear and tear.
   (2) A vehicle service contract may also provide for the incidental
payment of indemnity under limited circumstances only in the form of
the following additional benefits: coverage for towing, substitute
transportation, emergency road service, rental car reimbursement,
reimbursement of deductible amounts under a manufacturer's warranty,
and reimbursement for travel, lodging, or meals.
   (3) "Vehicle service contract" also includes an agreement of a
term of at least one year, for separately stated consideration, that
promises routine maintenance.
   (4) Notwithstanding Section 116, and paragraphs (1) and (2) of
this subdivision, a vehicle service contract also includes one or
more of the following:
   (A) An agreement that promises the repair or replacement of a tire
or wheel necessitated by wear and tear, defect, or damage caused by
a road hazard. However, an agreement that promises the repair or
replacement of a tire necessitated by wear and tear, defect, or
damage caused by a road hazard, in which the obligor is the tire
manufacturer, is exempt from the requirements of this part. A
warranty provided by a tire or wheel distributor or retailer is
exempt from the requirements of this part as long as the warranty
covers only defects in the material or workmanship of the tire or
wheel.
   (B) An agreement that promises the repair or replacement of glass
on a vehicle necessitated by wear and tear, defect, or damage caused
by a road hazard. However, a warranty provided by a vehicle glass or
glass sealant manufacturer is exempt from the requirements of this
part. A warranty provided by a vehicle glass distributor or retailer
is exempt from the requirements of this part as long as the warranty
covers only defects in the material or workmanship of the vehicle
glass.
   (C) An agreement that promises the removal of a dent, ding, or
crease without affecting the existing paint finish using paintless
dent repair techniques, and which expressly excludes the replacement
of vehicle body panels, sanding, bonding, or painting.
   (d) "Service contract administrator" or "administrator" means any
person, other than an obligor, who performs or arranges, directly or
indirectly, the collection, maintenance, or disbursement of moneys to
compensate any party for claims or repairs pursuant to a vehicle
service contract, and who also performs or arranges, directly or
indirectly, any of the following activities with respect to vehicle
service contracts in which a seller located within this state is the
obligor:
   (1) Providing sellers with service contract forms.
   (2) Participating in the adjustment of claims arising from service
contracts.
   (e) "Purchaser" means any person who purchases a vehicle service
contract from a seller.
   (f) "Seller" means either of the following:
   (1) With respect to motor vehicles, a dealer or lessor-retailer
licensed in one of those capacities by the Department of Motor
Vehicles and who sells vehicle service contracts incidental to his or
her business of selling or leasing motor vehicles.
   (2) With respect to watercraft, a person who sells vehicle service
contracts incidental to that person's business of selling or leasing
watercraft vehicles.
   (g) "Obligor" means the entity legally obligated under the terms
of a service contract.
  SEC. 9.  No reimbursement is required by this act pursuant to
Section 6 of Article XIII B of the California Constitution because
the only costs that may be incurred by a local agency or school
district will be incurred because this act creates a new crime or
infraction, eliminates a crime or infraction, or changes the penalty
for a crime or infraction, within the meaning of Section 17556 of the
Government Code, or changes the definition of a crime within the
meaning of Section 6 of Article XIII B of the California
Constitution.