Bill Text: IL HB2655 | 2009-2010 | 96th General Assembly | Introduced

---

Bill Title: Amends the Public Utilities Act. Provides that the Illinois Commerce Commission shall conduct a comprehensive workforce analysis study of each telecommunications carrier with more than 35,000 subscriber lines to determine the adequacy of the total in-house staffing in each job classification or job title critical to maintaining quality and reliability and restoring service in each telecommunications carrier's service territory. Provides that each report shall contain specified information for the period beginning in 1995 and ending in 2007. Provides that the Commission must present the results of the study to the General Assembly no later than January 1, 2010. Provides that a telecommunications carrier shall bear the costs of issuing any required reports and it shall not be entitled to recovery of any costs incurred in complying with specified provisions. Provides that the Commission shall develop benchmarks for employee staffing levels for each classification and employee training for each classification within 12 months after the required report is due. Effective immediately.

Sponsorship: Partisan Bill (Democrat 1)

Status: (Introduced - Dead) 2009-03-13 - Rule 19(a) / Re-referred to Rules Committee [HB2655 Detail]

Download: Illinois-2009-HB2655-Introduced.html

---

96TH GENERAL ASSEMBLY State of Illinois 2009 and 2010 HB2655 Introduced 2/20/2009, by Rep. Patrick J Verschoore SYNOPSIS AS INTRODUCED:
220 ILCS 5/4-604 new
220 ILCS 5/4-605 new
Amends the Public Utilities Act. Provides that the Illinois Commerce Commission shall conduct a comprehensive workforce analysis study of each telecommunications carrier with more than 35,000 subscriber lines to determine the adequacy of the total in-house staffing in each job classification or job title critical to maintaining quality and reliability and restoring service in each telecommunications carrier's service territory. Provides that each report shall contain specified information for the period beginning in 1995 and ending in 2007. Provides that the Commission must present the results of the study to the General Assembly no later than January 1, 2010. Provides that a telecommunications carrier shall bear the costs of issuing any required reports and it shall not be entitled to recovery of any costs incurred in complying with specified provisions. Provides that the Commission shall develop benchmarks for employee staffing levels for each classification and employee training for each classification within 12 months after the required report is due. Effective immediately.
LRB096 10275 MJR 20443 b
FISCAL NOTE ACT MAY APPLY
A BILL FOR
HB2655 LRB096 10275 MJR 20443 b
AN ACT concerning utilities.
Be it enacted by the People of the State of Illinois,
represented in the General Assembly:
Section 5. The Public Utilities Act is amended by adding
Sections 4-604 and 4-605 as follows:
(220 ILCS 5/4-604 new)
Sec. 4-604. Telecommunications carrier workforce and
high-speed internet study.
(a) The Commission shall conduct a comprehensive workforce
analysis study of each telecommunications carrier with more
than 35,000 subscriber lines to determine the adequacy of the
total in-house staffing in each job classification or job title
critical to maintaining quality and reliability and restoring
service in the telecommunications carrier's service territory.
Each report shall contain a yearly detailed comparison
beginning with 1995 and ending in 2007 of the telecommunication
carrier's ratio of:
(1) in-house workers (commonly referred to as "cable
splicers", "business technicians", "customer technicians",
"facility technicians", "cable technicians", "equipment
technicians", "equipment installers", or "switching
technicians") to customers;
(2) customer service call-center employees to

HB2655 - 2 - LRB096 10275 MJR 20443 b
customers; and
(3) customer engineering employees to customers.
The staffing shall be reported for each telecommunications
carrier's named service area, district, division, outlying
area, village, municipality, reporting point, region, or
exchange. The analysis shall determine the total number of
contractor employees in the same manner as the in-house
analysis. Each yearly report shall contain the total amount of
overtime worked in each geographic area or exchange by each
classification for the corresponding year.
Each yearly report shall contain the total number of
customers in each exchange of each telecommunications carrier
that have high-speed internet service offered to them.
(b) The Commission must present the results of the study to
the General Assembly no later than January 1, 2010.
(c) A telecommunications carrier shall bear the costs of
issuing any reports required by this Section and it shall not
be entitled to recovery of any costs incurred in complying with
this Section.
(220 ILCS 5/4-605 new)
Sec. 4-605. Adequate employment for in-house
telecommunications carrier employees. The Commission shall
develop benchmarks for employee staffing levels for each
classification and employee training for each classification
within 12 months after the report required by Section 4-604 of

HB2655 - 3 - LRB096 10275 MJR 20443 b
this Act is due.
Section 99. Effective date. This Act takes effect upon
becoming law.