STATE OF NEW YORK ________________________________________________________________________ 6282--A 2017-2018 Regular Sessions IN SENATE May 11, 2017 ___________ Introduced by Sens. BOYLE, BAILEY, BROOKS, KENNEDY, PARKER -- read twice and ordered printed, and when printed to be committed to the Committee on Energy and Telecommunications -- committee discharged, bill amended, ordered reprinted as amended and recommitted to said commit- tee AN ACT to amend the labor law, in relation to enacting the "save New York call center jobs act" The People of the State of New York, represented in Senate and Assem- bly, do enact as follows: 1 Section 1. Short title. This act shall be known and may be cited as 2 the "save New York call center jobs act". 3 § 2. The labor law is amended by adding a new article 21 to read as 4 follows: 5 ARTICLE 21 6 SAVE NEW YORK CALL CENTER JOBS ACT 7 Section 770. Definitions. 8 771. List of relocated call centers. 9 772. Grants, guaranteed loans and tax benefits. 10 773. Procurement contracts. 11 774. State benefits for workers. 12 775. No private right of action. 13 § 770. Definitions. As used in this article: 14 1. The term "call center" means a facility or other operation whereby 15 employees receive phone calls or other electronic communication for the 16 purpose of providing customer assistance or other service. 17 2. (a) The term "employer" means any business entity that employs 18 fifty or more employees, excluding part-time employees; or fifty or more 19 employees that in the aggregate work at least fifteen hundred hours per 20 week, excluding overtime hours, for the purpose of staffing a call 21 center. EXPLANATION--Matter in italics (underscored) is new; matter in brackets [] is old law to be omitted. LBD11210-03-7S. 6282--A 2 1 (b) The term "part-time employee" means an employee who is employed 2 for an average of fewer than twenty hours per week or who has been 3 employed for fewer than six of the twelve months preceding the date on 4 which notice is required under this article. 5 § 771. List of relocated call centers. 1. A call center employer that 6 intends to relocate a call center, or one or more facilities or operat- 7 ing units within a call center comprising at least thirty percent of the 8 call center's, or operating unit's, total volume when measured against 9 the previous twelve month average call volume of operations or substan- 10 tially similar operations, from New York state to a foreign country 11 shall notify the commissioner at least one hundred days before such 12 relocation. 13 2. A call center employer that violates subdivision one of this 14 section shall be subject to a civil penalty not to exceed ten thousand 15 dollars for each day of such violation, except that the commissioner may 16 reduce such amount for just cause shown. 17 3. The commissioner shall compile a semiannual list of all call center 18 employers that relocate a call center, or one or more facilities or 19 operating units within a call center comprising at least thirty percent 20 of the call center's total volume of operations, from New York state to 21 a foreign country. 22 4. The commissioner shall distribute the list required in this section 23 to all agencies in the state. 24 § 772. Grants, guaranteed loans and tax benefits. 1. Except as 25 provided in subdivision three of this section and notwithstanding any 26 other provision of law, a call center employer that appears on the list 27 described in section seven hundred seventy-one of this article shall be 28 ineligible for any direct or indirect state grants, state guaranteed 29 loans, tax benefits or other financial governmental support for a period 30 of five years from the date such list is published. 31 2. Except as provided in subdivision three of this section and 32 notwithstanding any other provision of law, a call center employer that 33 appears on the list described in section seven hundred seventy-one of 34 this article shall remit the unamortized value of any grant or guaran- 35 teed loans, or any tax benefits or other governmental support it has 36 previously received to the commissioner. The provisions of this subdivi- 37 sion shall apply to grants, loans, tax benefits and financial govern- 38 mental assistance that is received on or after the effective date of 39 this article. 40 3. The commissioner, in consultation with the appropriate agency 41 providing a loan or grant, may waive the requirement provided under 42 subdivision two of this section if the employer demonstrates that such 43 requirement would: 44 (a) threaten state or national security; 45 (b) result in substantial job loss in the state of New York; or 46 (c) harm the environment. 47 § 773. Procurement contracts. The head of each state agency shall 48 ensure that all state-business-related call center and customer service 49 work be performed by state contractors or other agents or subcontractors 50 entirely within the state of New York. State contractors who currently 51 perform such work outside the state of New York shall have two years 52 following the effective date of this article to comply with this 53 section; provided, that if any such contractors which perform work 54 outside this state adds customer service employees who will perform work 55 on such contracts, those new employees shall immediately be employed 56 within the state of New York.S. 6282--A 3 1 § 774. State benefits for workers. No provision of this article shall 2 be construed to permit withholding or denial of payments, compensation, 3 or benefits under any other state law, including but not limited to 4 state unemployment compensation, disability payments or worker retrain- 5 ing or readjustment funds, to workers employed by employers that relo- 6 cate to a foreign country. 7 § 775. No private right of action. Nothing set forth in this article 8 shall be construed as creating, establishing, or authorizing a private 9 cause of action by an aggrieved person against an employer who has 10 violated, or is alleged to have violated, any provision of this article. 11 § 3. This act shall take effect on the one hundred eightieth day after 12 it shall have become a law.