STATE OF NEW JERSEY
218th LEGISLATURE
PRE-FILED FOR INTRODUCTION IN THE 2018 SESSION
Sponsored by:
Assemblywoman GABRIELA M. MOSQUERA
District 4 (Camden and Gloucester)
Assemblywoman CAROL MURPHY
District 7 (Burlington)
SYNOPSIS
Requires State department, agency, authority, or instrumentality thereof to provide link on its website for members of public to submit complaints.
CURRENT VERSION OF TEXT
Introduced Pending Technical Review by Legislative Counsel.
An Act concerning the submittal of complaints from members of the public via State entity websites and supplementing chapter 14 of Title 52 of the Revised Statutes.
Be It Enacted by the Senate and General Assembly of the State of New Jersey:
1. Each State department, agency, authority, or instrumentality thereof shall make available on a prominent location on its Internet site a link to allow any member of the public to submit a complaint to the State entity concerning that entity's performance, customer service, or similar matter of interest to the entity. The head of the State entity shall periodically review the complaints received through the website to assess in what manner appropriate actions may be taken to remedy matters that caused the complaint.
2. This act shall take effect immediately.
STATEMENT
This bill requires each State government department, agency, authority, or instrumentality thereof to make available on a prominent location on its Internet site a link to allow any member of the public to submit a complaint to the State entity. Under the bill, the complaints could be concerning that entity's performance, customer service, or similar matter of interest to the entity. The head of the State entity would periodically review the complaints received through the website, and would be required to assess in what manner appropriate actions may be taken to remedy matters that caused the complaint.