43871.5.
(a) The State Energy Resources Conservation and Development Commission shall do all of the following:(1) Develop a plan for improving the reliability, service quality, and operational uptime of retail hydrogen fueling stations in California.
(2) Convene a public workshop process to develop measures of reliability and service quality at retail hydrogen fueling stations that includes, but is not limited to, the following metrics:
(A) Uptime, defined as the percentage of time each individual pump is operational or nonoperational.
(B) Fuel availability, defined as both the percentage and the length of time stations lack sufficient saleable hydrogen onsite, to be defined as 20 kilograms of hydrogen.
(C) The number of refuelings that occur per hour.
(D) The percentage of refuelings that are partial refuelings.
(E) Technician response time, defined as the length of time between which station operators become aware a pump is nonoperational and when a technician, who is an employee or contractor trained and equipped to diagnose and repair malfunctions, arrives onsite.
(3) Collect data on measures of reliability and service quality for
any retail hydrogen refueling station that has received a public grant. Retail hydrogen refueling station operators shall report any and all data requested by the State Energy Resources Conservation and Development Commission as necessary to conform with these provisions.
(4) Direct a retail hydrogen refueling stations station operator to maintain an online customer feedback portal.
portal on the operator’s internet website. The internet website address for the customer feedback portal shall be prominently displayed,
displayed at the operator’s retail hydrogen refueling station, conform to all relevant accessibility or disability standards, and be clearly visible to a customer during refueling. The portal shall allow rated customer feedback on, but not limited to, station cleanliness and the estimated wait time to refuel. Failure to provide a customer feedback portal shall disqualify the refueling station operator from receiving publicly funded grants.
(5) Convene a public workshop process to develop additional measures for inclusion in the customer feedback portal. mechanisms
to improve consumer access to information about the status of a retail hydrogen refueling station’s ability to meet refueling demands and recommend ways a consumer can provide feedback on service concerns at a retail hydrogen refueling station.
(6) Utilizing the data collected
pursuant to this section, develop a station quality ranking that will assign a performance ranking on a numerical scale for all retail hydrogen refueling stations. With the input of stakeholders, analyze existing retail hydrogen refueling station performance, identify barriers to improving retail hydrogen refueling station performance, and develop recommendations for mechanisms to improve retail hydrogen refueling station performance. The analysis shall include, but is not limited to, all of the following:
(7)Utilizing the data collected pursuant to this section, develop a station operator ranking that will assign a performance ranking on a numerical scale for all retail hydrogen refueling stations.
(8)Publish all data collected pursuant to this section on a publicly accessible internet website that displays all retail hydrogen refueling stations on an interactive map that provides a user with all of the following information for each station:
(A)Station address.
(B)Station operator.
(C)Number of pumps, differentiating
between H35 and H70 nozzles.
(D)Operational status of each pump onsite.
(E)Aggregate uptime of pumps, differentiating between H35 and H70 nozzles.
(F)Volume of saleable hydrogen fuel.
(G)Retail cost per kilogram of hydrogen.
(H)Historical average number of refuelings per hour, displayed by hour of the day.
(b)The state board shall develop a performance penalty for the poorest performing retail hydrogen refueling stations and a quality bonus for the highest performing stations. The performance penalty shall consist of a withholding of a percentage of credits generated each quarter issued to the station under the
Low-Carbon Fuel Standard regulations (Subarticle 7 (commencing with Section 95480) of Title 17 of the California Code of Regulations). The withheld credits shall be awarded to the highest performing stations as a quality bonus.
(A) An analysis of opportunities to encourage better performance by retail hydrogen refueling stations through a statewide ranking system.
(B) An analysis of the use of a station ranking system and credits issued to hydrogen refueling stations under the Low-Carbon Fuel Standard regulations (Subarticle 7 (commencing with Section 95480) of Title 17 of the California Code of Regulations) to penalize and award retail hydrogen refueling stations based on their performance.
(C) Other incentives, as identified by the State Energy Resources Conservation
and Development Commission, to improve retail hydrogen refueling station performance.