Bill Text: NY A00280 | 2013-2014 | General Assembly | Amended
Bill Title: Enacts the metropolitan transportation authority pledge to customers.
Spectrum: Moderate Partisan Bill (Democrat 12-2)
Status: (Passed) 2014-12-17 - signed chap.482 [A00280 Detail]
Download: New_York-2013-A00280-Amended.html
S T A T E O F N E W Y O R K
________________________________________________________________________
280--C
2013-2014 Regular Sessions
I N A S S E M B L Y
(PREFILED)
January 9, 2013
___________
Introduced by M. of A. KIM, ROSENTHAL, ROZIC, MILLER, COLTON, GALEF,
MONTESANO, JACOBS, OTIS -- Multi-Sponsored by -- M. of A. ARROYO,
RAIA, TITONE -- read once and referred to the Committee on Corpo-
rations, Authorities and Commissions -- committee discharged, bill
amended, ordered reprinted as amended and recommitted to said commit-
tee -- again reported from said committee with amendments, ordered
reprinted as amended and recommitted to said committee -- recommitted
to the Committee on Corporations, Authorities and Commissions in
accordance with Assembly Rule 3, sec. 2 -- committee discharged, bill
amended, ordered reprinted as amended and recommitted to said commit-
tee
AN ACT to amend the public authorities law, in relation to enacting the
metropolitan transportation authority pledge to customers
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
1 Section 1. The public authorities law is amended by adding a new
2 section 1266-j to read as follows:
3 S 1266-J. METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS.
4 1. A METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL BE
5 CREATED AND ADOPTED BY THE METROPOLITAN TRANSPORTATION AUTHORITY. A COPY
6 OF SUCH PLEDGE SHALL BE POSTED ON THE WEB SITE OF THE AUTHORITY AND
7 SHALL BE POSTED IN STATIONS WHERE THE AUTHORITY MAKES REGULAR POSTINGS.
8 THE AUTHORITY SHALL POST THE PLEDGE IN THE LANGUAGE OR LANGUAGES IT
9 DEEMS NECESSARY AND APPROPRIATE.
10 2. THE METROPOLITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS SHALL
11 BE IN THE FORM AND MANNER AS PRESCRIBED BY THE AUTHORITY, INCLUDE THE
12 CONTACT INFORMATION OF THE AUTHORITY, AND INCLUDE, BUT NOT BE LIMITED
13 TO, THE FOLLOWING:
14 (A) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO PROVIDE SAFE AND
15 RELIABLE SERVICES;
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD03078-06-4
A. 280--C 2
1 (B) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO PROVIDE TIMELY AND
2 ACCURATE INFORMATION ON ITS SERVICES;
3 (C) A COMMITMENT THAT EMPLOYEES WILL PROVIDE SERVICE IN A COURTEOUS
4 MANNER;
5 (D) A DESCRIPTION OF THE AUTHORITY'S COMMITMENT TO MAINTAIN CLEAN
6 STATIONS, FACILITIES, SUBWAYS AND BUSES;
7 (E) A DESCRIPTION OF THE AUTHORITY'S POLICIES WHEN IT COMES TO ARRANG-
8 ING ALTERNATIVE TRANSPORTATION WHEN SERVICE IS INTERRUPTED;
9 (F) WHEN SERVICE IS INTERRUPTED, A DESCRIPTION OF THE AUTHORITY'S
10 POLICIES WHEN IT COMES TO CONSIDERING THE COMFORT OF INCONVENIENCED
11 CUSTOMERS;
12 (G) WHEN SERVICE IS INTERRUPTED DUE TO WEATHER CONDITIONS, A
13 DESCRIPTION OF THE AUTHORITY'S POLICIES ON NOTIFYING CUSTOMERS;
14 (H) WHEN SERVICE IS SEVERELY INTERRUPTED, A DESCRIPTION OF THE AUTHOR-
15 ITY'S POLICIES ON SERVICE RESTORATION.
16 3. THE AUTHORITY FROM TIME TO TIME MAY, UPDATE AND AMEND THE METROPOL-
17 ITAN TRANSPORTATION AUTHORITY PLEDGE TO CUSTOMERS AS IT DEEMS NECESSARY
18 AND PROPER AND MAY ADOPT RULES AND REGULATIONS FOR THE PROPER ADMINIS-
19 TRATION OF THIS SECTION.
20 S 2. This act shall take effect on the ninetieth day after it shall
21 have become a law provided, however, that effective immediately, the
22 addition, amendment and/or repeal of any rule or regulation necessary
23 for the implementation of this act on its effective date is authorized
24 to be made and completed on or before such date.
