Bill Text: CA AB2068 | 2023-2024 | Regular Session | Amended
Bill Title: Employment protections: call centers.
Spectrum: Partisan Bill (Democrat 1-0)
Status: (Engrossed) 2024-06-13 - In committee: Hearing postponed by committee. [AB2068 Detail]
Download: California-2023-AB2068-Amended.html
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Amended
IN
Senate
June 05, 2024 |
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Amended
IN
Assembly
May 20, 2024 |
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Amended
IN
Assembly
March 18, 2024 |
CALIFORNIA LEGISLATURE—
2023–2024 REGULAR SESSION
Assembly Bill
No. 2068
| Introduced by Assembly Member Ortega |
February 05, 2024 |
An act to add Section 1412.1 to the Labor Code, relating to employment.
LEGISLATIVE COUNSEL'S DIGEST
AB 2068, as amended, Ortega.
Employment protections: call centers.
Existing law generally regulates the wages, hours, and working conditions of people employed in any occupation. Existing law creates the Division of Labor Standards Enforcement, the head of which is the Labor Commissioner. Existing law authorizes the Labor Commissioner to enforce certain notice requirements concerning a mass layoff, relocation, or termination of employees, including call center employees.
Existing law prohibits a call center employer from ordering a relocation of its call center, or one or more of its facilities or operating units within a call center, unless notice of the relocation is provided to the affected employees and the Employment Development Department, local workforce investment board, and the chief elected official of each city and county government within which the termination,
relocation, or mass layoff occurs, as specified.
This bill would require each state agency, on and after January 1, 2025, that enters into a contract with a private entity specifically for call center work to provide public or customer service for that agency or another state agency to provide a report to the Labor Commissioner containing certain information about the total number of jobs that will be located within California and outside the state. The bill would further require the Labor Commissioner to maintain a master list of contracts that are subject to these provisions and an aggregate number of call center jobs, and to make that list available, upon request, to any member of the public.
Digest Key
Vote: MAJORITY Appropriation: NO Fiscal Committee: YES Local Program: NOBill Text
The people of the State of California do enact as follows:
SECTION 1.
Section 1412.1 is added to the Labor Code, to read:1412.1.
(a) On and after January 1, 2025, each state agency that enters into a contract with a private entity specifically for call center work to provide public or customer service for that state agency or another state agency shall provide a report to the Labor Commissioner that contains all of the following:(1) The number of total jobs, including call center jobs, and the overall percentage that shall be located within the state, as well as the number and percentage of jobs jobs, including call center jobs, that
shall be located in any other state or states as well as identifying the state and type of jobs located in those states.
(2) The For call center jobs, the projected percentage of initial calls that shall be routed to workers within the state, and the percentage of initial calls that shall be routed and handled by workers located in any other state or states.
(3) The information reported pursuant to paragraphs (1) and (2) includes calls and jobs that are contingent upon an overflow or other condition that is outside of typical requirements.
(b) The
reporting requirements of subdivision (a) shall include the initial projections as well as the projections for the end of the contract term.
(c) The Labor Commissioner shall maintain a master list of contracts pursuant to this section and an aggregate number of call center jobs, including how many are located in another state and the financial cost of these out-of-state jobs. This list shall be made available, upon request, to any member of the public.
(c)
(d) The Labor Commissioner may disclose aggregated data describing the information contained in subdivisions (a) and (b) at the request of (b), upon request, to any member of the public.
(e) For purposes of this section, “state agency” means any agency, department, division, commission, board, bureau, officer, or other authority of the State of California.
